Latest Updates and Commonly Asked Questions
, PLEASE BE AWARE:
We are still implementing Curbside Care at our practice.
This means that we are limiting foot traffic in the building to Staff only.
If you have an appointment, please pull up alongside the building and we will meet you at your car to go over exam questions. We will bring your pet inside for their exam and treatment needs and then return them to you when they are complete.
Please know that we are upholding the same standards of care as we would be if you were present with your pet.
Our goal is to maintain the safety and health of our clients as well as our staff and their families. We understand that there may be long waiting periods during this time, and that communication will take more effort than usual. Please be patient and understanding as we work to be as efficient and conscientious as possible.
If you are picking up medications, either call us from your car if you are able or knock on the door and let us know what you are picking up. Please pay ahead of time by credit card over the phone when possible to expedite this process.
We are also unable to take new clients at this time. This is to ensure we are able to focus on serving our established clientele and allows us to perform more telemedicine for patients we have a current relationship with.
We understand these are unprecedented and confusing times and we appreciate the patience many of you have shown during our constantly evolving policies.
Q: Are you open on Saturday?
A: No. We are not currently open on Saturdays.
Q: How long will my appointment be?
A: Plan to budget at least 30 minutes for your appointment, unless told otherwise.
Q: If I am a first-time client, what should I bring with me?
A: Records. Any previous records you have, bring them to your appointment (especially vaccine certificates). Or have your previous vet email or fax them to our office so we can be up-to-date on your pet's needs. Also keep a list including any known allergies, diet, and questions you have for the doctor.
Q: What age should my pet begin their puppy/kitten vaccine series?
A: 8 weeks. Generally, vaccines are initiated at 8 weeks and then boosted every 3-4 weeks. Rabies vaccine can be given at 12 weeks old.
Q: At what age can my pet be neutered?
A: The general age for a neuter is 5 months, unless medically indicated otherwise.
Q: What alternative medicine options do you offer?
A: Dr. Torcoletti is trained in acupuncture therapy and we have several techs and assistants trained in laser therapy treatment.
Q: If I have an emergency after office hours, what should I do?
A: Call our regular phone number. An assistant from our answering service will direct you to an on-call veterinarian who can answer your medical questions.
Q: Do you do goats, chickens, songbirds, or other large or exotic animals?
A: No. But if you're not sure who to call, we can redirect you to a clinic who does.