Latest Updates and Commonly Asked Questions

 Updated 6/25/2021

We are beginning to transition from Curbside Care to our former appointment model.

We ask that all clients please continue to wear a mask while inside the building, regardless of vaccination status. 

Please note we are still keeping our doors locked to limit the flow of traffic through the building. If you are here during office hours, please knock and someone will come to greet and assist you.

If you are here for an appointment please knock on the door and a staff member will escort you and your pet to an exam room. We are now allowing clients to come into the exam room with their pets, but we ask that please only one pet parent should accompany the patient.

If you prefer to wait outside, or have us meet you at your car, please let us know ahead of time and we will be happy to accommodate.

Similarly, if you are here for medication, please knock or call and one of our staff will come to assist you.

Please continue to call in medications and food ahead of time when possible, as we are still experience heavy delays and backorders on some products at this time.
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Thank you for your continued support

Common Questions

Q: Are you open on Saturday? 
A: No. We are not currently open on Saturdays. 
Q: How long will my appointment be? 
A: Plan to budget at least 30 minutes for your appointment, unless told otherwise.
Q: If I am a first-time client, what should I bring with me? 
A: Records. Any previous records you have, bring them to your appointment (especially vaccine certificates). Or have your previous vet email or fax them to our office so we can be up-to-date on your pet's needs. Also keep a list including any known allergies, diet, and questions you have for the doctor. 
Q: What age should my pet begin their puppy/kitten vaccine series?
               A: 8 weeks. Generally, vaccines are initiated at 8 weeks and then boosted                 every 3-4 weeks. Rabies vaccine can be given at 12 weeks old.
Q: At what age can my pet be neutered? 
A: The general age for a neuter is 5 months, unless medically indicated otherwise.
Q: What alternative medicine options do you offer? 
A: Dr. Torcoletti is trained in acupuncture therapy and we have several assistants trained in laser therapy treatment.
Q: If I have an emergency after office hours, what should I do? 
A: Call our regular phone number. An assistant from our answering service will direct you to the on-call emergency clinic (VESH).
Q: Do you do goats, chickens, songbirds, or other large or exotic animals? 
A: No. But if you're not sure who to call, we can redirect you to a clinic who does. 

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