Latest Updates and Commonly Asked Questions

 Updated 5/5/23

Thank you all for your continued patience and support.

​Please be aware of our updated policies:

We are no longer requiring masks inside our facility at this time, but we ask that all clients please be respectful of those who choose to continue.

We also ask that you show consideration of others, and please do wear a mask inside if you are feeling ill or have any respiratory symptoms. 

Please remember to be kind if our staff members ask you to put on a mask.

If you are here for an appointment please bring your pet inside, or let us know you are here and we can assist you. All pets MUST be on a leash or in a carrier at all times. We have leashes and carriers available to borrow if you are in need of one.

This is for both your pet's safety and that of our hospitalized patients.

If you prefer to wait outside, or to have us meet you at your car, please let us know ahead of time and we will be happy to accommodate.

Please continue to call in medications and food ahead of time when possible, as we are still experiencing heavy delays and backorders on some products.

​We are unfortunately still unable to take new clients at this time. 
​
Thank you again, and please reach out to us with any questions.

Common Questions

Q: Are you open on Saturday? 
A: No. We are not currently open on Saturdays. 
Q: How long will my appointment be? 
A: Plan to budget at least 30 minutes for your appointment, unless told otherwise.
Q: If I am a first-time client, what should I bring with me? 
A: Records. Any previous records you have, bring them to your appointment (especially vaccine certificates). Or have your previous vet email or fax them to our office so we can be up-to-date on your pet's needs. Also keep a list including any known allergies, diet, and questions you have for the doctor. 
Q: What age should my pet begin their puppy/kitten vaccine series?
               A: 8 weeks. Generally, vaccines are initiated at 8 weeks and then boosted                 every 3-4 weeks. Rabies vaccine can be given at 12 weeks old.
Q: At what age can my pet be neutered? 
A: The general age for a neuter is 5 months, unless medically indicated otherwise.
Q: What alternative medicine options do you offer? 
A: Dr. Torcoletti is trained in acupuncture therapy and we have several assistants trained in laser therapy treatment.
Q: If I have an emergency after office hours, what should I do? 
A: Call our regular phone number. An assistant from our answering service will direct you to the on-call emergency clinic (VESH or SAVES).
Q: Do you do goats, chickens, songbirds, or other large or exotic animals? 
A: No. But if you're not sure who to call, we can redirect you to a clinic who does. 

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